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Learn how to immediately connect with customers over
Infobip’s powerful omnichannel platform.
Infobip simplifies the global complexity of communication, which helps businesses build memorable experiences across the entire customer journey.
Customers today choose to interact, search, purchase, and engage with brands differently, and want to be treated as individuals.
Unlock the potential of digital channels, gain a competitive edge by running client campaigns on innovative channels such as SMS, WhatsApp, Messenger, Viber, Social Media, Google Business Messaging, Email, and Voice.
All Channels. One Platform. Exceptional Customer Experience
One Customer Engagement Hub. Endless Customer Journeys
Customer Engagement Starts with Personalized Messages
Time, channel, content, or context? All matter equally. Moments lets you tailor the journey for each customer, for that 1-on-1 personalized effect. You’ll turn new customers into repeat, loyal customers. Guaranteed.
Build 360 View of Your Customers
To craft a great message, you need a clear picture of your audience. You’ll know who they are, how they’ve engaged with you in the past and what they are interested in now. It’s easy then to segment, create, and send.
Support Your Customers with Chatbots
Create and deploy a smart virtual assistant that supports your customer service and sales results by bringing a new level of automation, speed, and availability.
Benefit From Use Cases Such As:
Track browsing behavior, events, and demographics data to personalize your campaigns.
Loyalty program management
Store and leverage data about your loyalty program participants and send tailored communications.
Reminders and notifications
Automate transactional notifications using customer data.
Mobile app engagements
Engage app users based on data gathered with mobile or web SDKs.
Tailor your onboarding communications based on available customer data.
Use web and app events to reduce cart abandonment rates.
Real-time support during purchase
Provide information about your customers’ loyalty points and discounts to ease and entice their purchase.
Automated customer support
Create automated campaigns that deliver useful content to your end users.
Target customers with personalized promotions based on their location.
The Infobip Advantage
Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.
Scalable, Fast and Flexible Solutions
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.
Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources.
Remarkable Customer Experience
We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.