Telecom Consulting Partners EOOD, hereinafter referred to as TCP, uses cookies. Some of these cookies are essential to make our website work, while others help us provide you with a better user experience. If you continue browsing our website, we will assume that you agree to our cookie policy. For further information, including how to manage cookies and opt-out from cookies, please follow the link below. (the underlined should be a link to the Privacy Policy).
By submitting the Contact Form, you acknowledge that your personal data will be stored and processed by TCP under the terms and conditions of our Privacy Policy.

Valid from 25 May 2018

I. Introduction

TCP respects the privacy of its customers and guarantees the protection of their personal data to the fullest extent possible. This Privacy and Personal Data Protection Policy (hereinafter referred to as the “Privacy Policy”) has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection.

This Privacy Policy regulates the processing of personal data by individuals or representatives of legal entities of our current or potential customers as well as users of our website: (hereinafter the “Website”) in connection with the services provided by TCP, including the services provided through and available on the Website.

This Privacy Policy, including a cookies policy, sets out the rules for processing any personal data by TCP collected from and about our clients or users of the Website, including personal data provided to us. This Privacy Policy does not affect, limit or invalidate your rights under the Personal Data Protection Act (hereinafter “PDPA”) or any other relevant legislation.

If you have any questions or comments regarding this Privacy Policy, please contact us at:

Please read carefully this Privacy Policy before browsing the Website or providing your Personal Data, whether digitally on the Website or on paper. Please note that by providing your Personal Data, you agree to the terms and conditions of this Privacy Policy. If you do not wish your personal data to be processed by TCP in the manner described in this Privacy Policy, please do not submit it. The provision of personal data on your behalf is voluntary, in order to enable the use of certain services provided by us and/or the use of the Website and/or the access to it. Please note that in some cases we will not be able to provide you with the requested service if you do not provide us with the necessary information. Please also note that in certain cases your consent to the processing of personal data may not be necessary if TCP refers to another legal framework, e.g. fulfilment of legal obligations under the current legislation.

II. Who processes and is responsible for your personal data?

Telecom Consulting Partners OOD (“TCP”) is a commercial company registered in the Commercial Register at the Registry Agency under UIC 205728698, which collects, processes and stores your personal data under the terms and conditions of this Privacy Policy. TCP is a controller of personal data under the Personal Data Protection Act (LPPD). You can contact us at the following mailing address:Head office: bul. G. Delchev 100, № 22G, office 12G, Sofia 1000 Sofia or by e-mail:

III. Personal data categories processed by TCP

1. TCP is entitled to process the publicly available personal data and/or personal data provided by you. The main types of personal data processed are as follows:

  • Personal identification regarding the response to your inquiry made through our website (such as name, phone, e-mail, company);
  • Personal identification regarding participations in events and trainings organised by TCP (such as name, phone number, e-mail, company, position);
  • Personal identification regarding the conclusion of a contract and the carrying out of our activities (including name, personal identification number, identity card number, passport number, residence, nationality, language of communication, etc.);
  • Other relevant contact details (including postal and e-mail addresses, telephone and fax numbers, etc.);
  • Financial information (bank account and others);
  • Information about a representative (legal representative or proxy) of our customers – legal entity;
  • Data from the communication between you and TCP, habits, preferences, your satisfaction with our services (use of services activity, complaints, requests, etc.);
  • Information about website visits and browsing the website, including operations and browsing history of the website;
  • Data obtained during the fulfilment of obligations deriving from normative and regulatory acts (i.e. data from inquiries, regulations, investigative bodies, notary, tax offices, court, bailiff, etc.).
  • Data obtained by entering into a contract and/or performing contractual obligations (including name, address, phone number and/or e-mail address, etc.).

2. TCP is entitled to process data prepared and generated by our website’s Analysis Systems:

  • Data about the electronic communication device used, the type of the device, the operating system, the IP address (anonymised), the location;

3. In order to ensure the optimal services delivery and the obligations arising from customers’ contracts, TCP is entitled to process any information available in public registers (including public database and data disclosed on the Internet) as well as information received from third parties regarding the implementation of legal provisions regarding customers.

4. TCP is entitled and obliged to verify the correctness of the personal data stored in the database and for this purpose may require from you to verify the personal data and, if necessary, to correct or verify the correctness of your data.

5. Various types of personal data may be processed individually or together.

IV. Objectives and legal framework for processing of personal data

1. Processing of personal data necessary for the conclusion or fulfilment of contracts with us or in connection with the contract conclusion preparation.
TCP processes your data for the following purposes:

  • Personal identification when making an inquiry via the contact form at our website or via e-mail.
  • Organisation and participation in events and trainings;
  • Customer identification when entering into a new or changing an existing contract with us; explanations of the services used; performance of a contract.
  • Proposals for signing contracts, sending pre-contractual information and draft contract;
  • Performance of obligations arising from contracts concluded with customers or with a represented company, exercise of rights and ensuring the performance of contracts by our customers;
  • Processing and response to customer claims/complaints/inquiries;
  • Technical assistance for creating an account (s) and recovering a forgotten password for accessing electronic services for electronic invoices;
    • Technical support and troubleshooting as well as solving any technical problems, either on-site and through remote access to the customer’s equipment;
    • Payment of obligations, rescheduling of amounts due;
    • Warranty and service;

2. In fulfilment of its legal obligations, TCP processes your data for the following purposes:

  • Issuing of invoices;
    • Carrying out tax and social security control by the respective competent authorities;
    • Obligations stipulated in the Accountancy Act and the Tax and Social Insurance Procedural Code as well as other related legislation in connection with keeping proper and lawful accounting.

3. TCP processes the relevant data provided with the explicit written consent of the customer for the following purposes:

  • For direct marketing of products and services;

V. Categories of third parties accessing and processing your personal data

1. Transportation/courier companies, postal operators with a view to fulfilling our contractual obligations, sending correspondence and communications, in connection with contracts between us;

2. Persons who, under the assignment of TCP, maintain the equipment and software used to process your personal data;

3. Banks servicing payments made by you;

4. Persons to whom TCP has assigned the performance of specific services or the obligations associated with services we owe to you;

5. Persons performing consultancy services in various professional fields, such as lawyers, accountants, auditors, etc.;

6. Bodies, institutions and individuals to which we are required to provide personal data under the current legislation.

7. How long is your personal data stored? The duration of time that your personal data is stored depends on the processing purposes for which it was collected:

Personal data processed for the purpose of concluding/changing and executing contracts between TCP and you as a customer or respectively the represented company – for the duration of the contract and until the final settlement of all financial relations between the parties. TCP is also entitled to store some of your personal data for a longer period of time until the expiration of the applicable limitation period as defined by the law for the purpose of protection in the event of any customer claims regarding the performance/termination of contracts with us as well as for a long term in the case of an already arisen legal dispute until its final settlement with a court/ arbitration decision entered into force.