Solutions

TCP offers a full set of Digital communication, IT and Business solutions to help clients fully understand both internal operational needs and external market realities.

We focus on our clients' most critical issues and opportunities.

What We Do

Our mission is to make businesses more successful by incorporating digital technology in their operations in a way that enhances their customer experience. It involves an adjustment of a business’s existing processes, customer experience, and culture to bridge the gap between customers’ expectations and what a company offers.

This is where our vast industry knowledge and pragmatic operational expertise, combined with the best vendors’ solutions, produce superior results in the following business areas:

  • Digital communication solutions for a memorable customer experience
  • Innovative IT technologies for IT optimization, security, and agility
  • Innovative mobile Payment solutions for frictionless customer experience
  • Forward-looking Business strategy consulting services

Get in touch with TCP to find out how we can lead your digital transformation project and steer your business down the path to success.

Solutions

We combine the latest digital marketing technologies with our skills and expertise. By bringing automation to your marketing efforts, we help you increase revenue, minimize costs, and keep your customer satisfaction levels high.

Customers today choose to interact, purchase, and engage with brands differently, and want to be treated as individuals. We help our clients to create memorable customer experiences in a scalable and flexible way. Using an omni-channel communication platform as a service (CPaaS) will maximize results and strengthen your customer relationships at every step of customer journey.

Move from conversion-only campaigns to engagement campaigns that drive loyalty, customer satisfaction, and repeat purchases.

  • Run data-driven campaigns: Get a complete view of the data from one centralized communication hub so you can create campaigns based on prior behavior and events, thereby delivering higher ROI.
  • Centralize customer data: Add value by consolidating the customer data in one single place Then, the audience can be segmented for better targeting, creating a single source of customer truth, updated in real-time.
  • Unlock the potential of digital channels: Gain a competitive edge by running campaigns on innovative channels such as SMS, WhatsApp, Messenger, Viber, Apple Business Chat, Google Business Messaging, Email, Social Media, Voice and more.

Digital transformation is everywhere! Technology is key to the future and IT is no longer a support function.
TCP will devise and guide your company to employ its own IT strategy, which is an indispensable part of the adoption of new technologies at every organization.

Based on the organization’s preferences and setup, TCP can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading technology vendors, we make your projects a success.

We partner with leading IT companies – Red Hat; Fortinet; AMD Telecom; Tenable, Gigamon, Infobox that will increase the value added and deliver IT services that amaze your users, increase productivity, and achieve new insights by consolidating the most innovative solutions.

See our partners

A help desk built for E-commerce. Give your customer support team a true All-in-one helpdesk experience across e-mail, live chat, phone, SMS, Social media channels, reviews, contact page in one unified view to streamline your support tickets, saving your time and money.

E-shop helpdesk is a customer support platform built for e-commerce companies to respond to the customers in seconds with back-office data from Shopify, ReCharge or any app they use.

View your customer’s order history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.

Save time & money. Increase your customer experience.

TCP provides enterprises with forward-looking business strategy consulting services that help drive sustainable competitive advantage and profitability.

We work side by side with our clients to provide a robust industry-specific strategy consulting for fundamental strategic challenges such as market assessment, strategic planning and alliance management. Our ability to uncover hidden consumer needs will help your business create new sources of revenue growth.

TCP has proven expertise in development and implementation of successful entry market strategies. We enable the process of proper company and/or product positioning within the market.

Whether you plan to enter a new market, start a new company or reinvent your business model, we will create and execute strategies that unlock the full potential of your business. It’s all about transforming businesses, building relationships and delivering exceptional customer experience.

Contact

If you are interested in talking to us about a new project, please send us a message.

Let’s talk